At Solar Technologies, our service team is here to be a local resource for homeowners looking for clear, reliable information about current recalls and available support options. This article summarizes what’s known about the recent Tesla Powerwall 2 recall, what affected homeowners can expect, and how our team can help support the process if your system is impacted.

Overview of the Powerwall 2 Recall

In November 2025, Tesla announced a recall affecting a limited number of Powerwall 2 units due to a battery cell issue identified by a third-party supplier. As part of this process, Tesla is proactively replacing all affected Powerwall 2 units at no cost to customers.

This recall does not impact Powerwall 3 or other Tesla energy products. The effort is being conducted in coordination with the U.S. Consumer Product Safety Commission and reflects a safety-first, preventative approach.

Steps Tesla Has Taken

Tesla has already completed several actions to ensure homeowner safety and continuity of service:

• The majority of affected Powerwall 2 units in the United States have been remotely discharged, placing them into a safe, non-operational state

• Any remaining units are being addressed directly by Tesla technicians

• Tesla is communicating directly with customers through the Tesla app regarding eligibility and next steps

Once a unit is discharged, it no longer provides backup power, but the home remains safe.

How to Check if Your Powerwall 2 Is Affected

To determine whether a system may be part of the recall, homeowners should:

• Confirm that their Powerwall is online and communicating normally

• Check the Tesla app for any notifications indicating that their unit is included in the recall and outlining next steps

Tesla is managing all recall determinations and communications directly with homeowners through their platform.

What to Expect if Your Powerwall 2 Is Included

If your Powerwall 2 is part of the recall, the process is designed to be as straightforward as possible:

• Your home remains safe once the battery has been discharged

• Your solar system will continue producing energy

• Backup power will be temporarily unavailable until replacement

• Tesla will coordinate the removal and installation of the replacement unit at no cost

• Solar Technologies can assist by supporting coordination and planning alongside Tesla

Who to Contact for Next Steps

For homeowners impacted by the Powerwall 2 recall, Tesla recommends starting with your original certified installer when coordinating next steps or replacement logistics. Your installer can often help facilitate communication and provide local support during the process.

If your original installer is no longer available or you need to reach Tesla directly, Tesla’s Powerwall support team is available to assist. According to guidance published on Tesla’s website, homeowners may contact Tesla Powerwall Support by email at powerwallsupportna@tesla.com
or by phone at 1-877-961-7652. Tesla notes that email is typically the fastest way to receive a response.

Solar Technologies is happy to assist homeowners in the California Bay Area and San Diego County by working alongside Tesla to help coordinate replacement efforts where applicable.

Additional Resources

For the most detailed and up-to-date information, homeowners may also wish to review:

• Official recall information published by the U.S. Consumer Product Safety Commission

• Tesla’s Powerwall recall notices and in-app communications

Disclaimer

This article is provided for general informational purposes only. Recall eligibility, timelines, and replacement details are managed directly by Tesla and may change. Homeowners should refer to the Tesla app or Tesla’s official website for the most current and authoritative information regarding their Powerwall system.

If you have questions or would like local support, Solar Technologies is here to help. We appreciate the opportunity to serve as a trusted resource and will continue working collaboratively with Tesla to support homeowners throughout the recall process.